Terms of Service

Last updated: [date]

These terms govern your use of Taskilo, operated by [Business/trading name] (“we,” “us”). By using this site, you agree to them.

What this platform is

Taskilo is a booking platform that connects independent mobile service professionals (such as hairdressers and beauty professionals) with customers who want to book their services. We provide the technology that lets a professional list their services and a customer request a booking — we are not a party to the service arrangement between a customer and a professional, and we do not employ, manage, or supervise professionals.

Eligibility

You must be 18 or older to create a booking request or a professional account.

If you’re a customer

• Submitting a booking request is a proposal, not a confirmed appointment — the professional may accept, decline, or propose a different time.
• Payment for the service itself is arranged directly with the professional, outside this platform, exactly as you would if they were a personal contact — we do not currently process any payment.
• You’re responsible for providing accurate contact information so the professional can reach you about your request.
• There’s currently no cancellation fee enforced by the platform — cancellation arrangements are between you and the professional directly.

The professional’s status

Professionals using this platform are independent businesses, not employees, workers, or agents of [Business/trading name]. Specifically:

• Professionals set their own prices, services, and working days.
• Professionals independently decide whether to accept, decline, or propose an alternative time for any booking request — we do not assign, allocate, or require acceptance of any request.
• Professionals are solely responsible for the quality, safety, and legality of the services they provide, including holding any insurance, qualifications, or registrations required for their trade.
• We do not set professionals’ prices, control their schedules, or take a cut of their earnings at this time.

Our role and limitations

We provide the platform connecting customers and professionals — we don’t guarantee the quality, timeliness, or outcome of any service booked through it, and we’re not responsible for disputes between a customer and a professional, though we’re happy to help facilitate contact if something needs resolving.

To the fullest extent permitted by law, [Business/trading name]’s liability for any issue arising from use of this platform is limited to direct losses reasonably foreseeable from our own actions, and excludes indirect or consequential loss.

Accounts

You’re responsible for keeping your login details secure. We may suspend or remove an account that provides false information, misuses the platform, or otherwise breaches these terms.

Changes to these terms

We’ll update this page if these terms change, and update the date at the top when we do. Continued use of the platform after a change means you accept the update.

Governing law

These terms are governed by the law of England and Wales.

Contact

Questions about these terms: [support email]