Privacy Policy

Last updated: [date]

[Business/trading name] (“we,” “us,” “our”) operates this booking platform connecting independent mobile service professionals with customers. This policy explains what personal data we collect, why, and what rights you have over it, in line with UK GDPR and the Data Protection Act 2018.

Who we are

[Business/trading name]
[Registered address, if applicable]
Contact: [support email]

If you’re a UK sole trader without a registered company yet, use your trading name and a real contact address here — a PO box or accommodation address is acceptable if you’d rather not publish a home address.

What we collect

If you’re a customer, submitting a booking request:

• Your name
• A phone number or email address, so the professional can identify who’s booking and so you can access your request via your private link
• The service, day, and time window you’re requesting
• Any notes you choose to add

If you’re a professional, creating an account:

• Your name and email (used to log in)
• Your business name, bio, service area, working days, and photo (if provided)
• The services you offer and their prices and durations
• Booking requests sent to you, and how you respond to them

Collected automatically, in limited form:

• Basic technical error information via our error-monitoring tool (Sentry) if something goes wrong while you’re using the site — this can include your browser type and IP address, used only to diagnose and fix problems, not to track you.
• Standard web server logs from our hosting provider (Vercel).

We do not currently use advertising or tracking cookies. Logging in as a professional sets a strictly necessary cookie to keep you signed in — nothing else.

Why we collect it, and our legal basis

We use this information to operate the booking service: connecting you with a professional or customer, showing your request or listing to the right person, letting professionals manage their own profile and services, and providing support if something goes wrong.

Our legal basis for most of this is performance of a contract — we need this information to provide the service you’ve asked for by submitting a request or creating a listing. Where that doesn’t apply (e.g. basic security and fraud-prevention logging), our basis is legitimate interest in keeping the platform working safely.

Who we share it with

We share data with the following service providers, only as needed to run the platform, and never for their own marketing purposes:

• Supabase — hosts our database and handles account login. [Confirm hosting region here — you selected this when creating the project.]
• Vercel — hosts the website itself.
• Resend — sends account and booking-related emails on our behalf.
• Sentry — receives limited technical error data if something breaks, to help us fix it.

We do not sell personal data, and we do not share it with advertisers or data brokers.

International transfers

[Confirm before publishing:] if any of the services above store or process data outside the UK/European Economic Area, appropriate safeguards (such as Standard Contractual Clauses) need to be confirmed with each provider and named here specifically — check each provider’s own data processing agreement rather than assuming.

How long we keep it

We keep booking request and account data for as long as your account is active, or as long as needed to resolve a dispute or query about a specific booking, plus a reasonable period afterward. [Confirm a specific retention period once you’ve decided one — this is a placeholder, not a final policy.]

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct it if it’s inaccurate
• Ask us to delete it
• Restrict or object to how we use it
• Receive a copy of it in a portable format

To exercise any of these, contact us at [support email]. You also have the right to complain to the UK’s Information Commissioner’s Office (ico.org.uk) if you think we’ve mishandled your data.

Children

This service is intended for adults (18+). We don’t knowingly collect data from children.

Changes to this policy

We’ll update this page when what we collect or how we use it changes, and update the date at the top when we do.

Contact

Questions about this policy: [support email]